Reply to mail sent to shared mailbox

Reply to mail sent to shared mailbox

The first time you reply to a message sent to the shared mailbox, you need to add the shared address to the From drop-down box. Here's how to do that:

  1. Open Outlook on the web and go to your shared mailbox.

  2. Open a message that was sent to the shared address.

  3. Click Reply.

  4. At the top of the message, choose More actions > Show From.

    A screenshot of the Show From option

  5. Right-click the From address and choose Remove.

    A screenshot of the Remove option

  6. Type the shared address and send the message. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list.