Create a shared Mailbox Office 365

Create a shared Mailbox Office 365

Create a shared mailbox and add members

Sign in with a global admin account or Exchange admin account. If you get the message "You don't have permission to access this page or perform this action," then you aren't an admin.

In the admin center, go to the Teams & Groups > Shared mailboxes page.

On the Shared mailboxes page, select + Add a shared mailbox. Enter a name for the shared mailbox. The chooses the email address, but you can edit it if needed.

Select Save changes. It may take a few minutes before you can add members.

Under Next steps, select Add members to this mailbox. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies.

Select the +Add members button. Put a check mark next to the people who you want to use this shared mailbox, and then select Save.

Select Close.

You have a shared mailbox and it includes a shared calendar. Go on to the next step: Block sign-in for the shared mailbox account.

Which permissions should you use?

You can use the following permissions with a shared mailbox:

Full Access: The Full Access permission lets a user open the shared mailbox and act as the owner of that mailbox. After accessing the shared mailbox, a user can create calendar items, read, view, delete, and change email messages, and create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

Send As: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Katerina logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.

Send on Behalf: The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it will look like the mail was sent by "John on behalf of Reception Building 32". You can't use the EAC to grant Send on Behalf permissions, you must use the Set-Mailbox cmdlet with the GrantSendonBehalf parameter.

 


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