Install the OneSiteIEMode tool
This tool will create a local group policy on this individual computer that will configure Internet Explorer Mode and set the specific RealPage websites that will need to be launched in this mode.
1. Download the OneSiteIEMode tool: https://www.realpage.com/extresources/IECompatibility/OneSiteIEModePolicySetup.exe
The file downloads immediately in most browsers. For other browsers, you may need to confirm that you want to download the file.
2. Close
any Edge browser windows.
3. Go to your Downloads folder.
4. Locate and double-click the OneSiteIEModePolicySetup.exe file
to run the configuration tool.
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If the configuration tool requests an administrator password, your Windows profile does not have the necessary rights to complete this process. Please contact your IT or Support team for assistance. |
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5. If you receive a warning message
from Microsoft Defender Smart Screen or other similar scanning software,
confirm that RealPage, Inc. is listed as the verified
publisher. Then click More info and Run anyway to continue.
6. If you receive a User Account Control message, confirm that RealPage, Inc.
is listed as the verified publisher, and then click Yes to
continue.
7. Once completed you will receive a message that you have successfully
enabled IE Compatibility Mode for OneSite. Click OK.
Verify Internet Option Settings
This step will ensure your computers internet options are set to the optimal settings to use OneSite Classic.
1. On your task bar, click the magnifying
glass and search for Internet Options
2. Click Internet Options
3. In the Browsing history section, click Settings
4. Update Disk space to use to 1024 and
click OK
5. Go to the Security tab and click Trusted
Sites tile (green check)
6. Click Sites
7. In the field Add this website to the zone enter: *.realpage.com
8 Click Add
9. Uncheck Required server verification
10. Close the window
2. Setting Custom Level for Trusted Sites
3. To set the security level of your trusted sites:
4. On the Security tab, in the Security level for this zone section, click Custom level.
5. Locate the ActiveX controls and plug-ins section.
6. Ensure that the Download signed ActiveX controls option is set to “Prompt.”
7. Ensure that the Script ActiveX controls marked safe for scripting* option is set to “Enable.”
8. Locate the Miscellaneous section.
9. Set the Allow script-initiated windows without size or position constraints option to “Enable.”
10. Click OK to close the Security settings - trusted sites zone box.
11. Click OK to close the Internet Properties box.
In Microsoft Edge, go to your OneSite /
Unified Platform log in page. You should see and Internet Explorer logo
next to the website in the address bar:
If you do not see the Internet Explorer logo, you can manually switch the site
into Internet Explorer Mode:
1. Click ... in the upper right corner
2. Click Reload
in Internet Explorer Mode
3. Toggle on Open this page in Internet Explorer mode next time > click Done
The first time you access try
to log into OneSite using Internet Explorer mode, you will be prompted to
install the RealPage ActiveX object. This will need to be installed before you
will be able to access OneSite:
1. Click Install.
2. Click Yes to
allow RealPage.cab to make changes.
If you missed the notification, the RealPage ActiveX object can be downloaded from here: https://onesite.realpage.com/100/coreglobal/realpagecab/RealPage_Object_Version_10.zip
a. Download the installation
file from the above line. Most downloads will go to your computer's Downloads
folder.
b. Locate the RealPage_Object_Version_10.zip file
that downloaded.
c. Right-click on the file and choose Extract All
d. Click Extract
e. Double click RealPage_Object_Version_10.msi
3. The installer will open,
under RealPage
Object Version 10 for yourself, or for anyone who uses this computer: select Everyone
4. Click Next
5. When prompted Do
you want to allow this app to make changes to your device?, click Yes
6. The installation will complete and click Close
Configuring the Pop-up Blocker in Edge
The classic version of OneSite displays some information using pop-up windows. Use the steps below to confirm that Edge has been configured to allow this functionality for OneSite.
1.Open Microsoft Edge.
2.Click in the upper-right corner of Edge, and then choose Settings.
3.Type “pop-ups” in the Search settings field.
4.Scroll the results list to locate Pop-ups and redirects and click to select.
5.On the Pop-ups and redirects page, locate the Allow section and click the corresponding Add button.
6.In the Site field, type “[*.]onesite.realpage.com” and click Add.
7.If this is the first time this computer is being used to access classic OneSite, continue through the checklist to configure Windows and pop-up blockers in the following sections.
Setting Custom Level for Trusted Sites
To set the security level of your trusted sites:
1.On the Security tab, in the Security level for this zone section, click Custom level.
2.Locate the ActiveX controls and plug-ins section.
3.Ensure that the Download signed ActiveX controls option is set to “Prompt.”
4.Ensure that the Script ActiveX controls marked safe for scripting* option is set to “Enable.”
5.Locate the Miscellaneous section.
6.Set the Allow script-initiated windows without size or position constraints option to “Enable.” 7.Click OK to close the Security settings - trusted sites zone box.
8.Click OK to close the Internet Properties box.